How It Works
- 📝 Free Claim Review
- 🛡️ No Win, No Fee Promise
- ⚡ Fast & Hassle-Free Process
Our Step-by-Step Process for Stress-Free Claims Support
aking a claim through your superannuation or insurance provider should be simple—but most Australians find it anything but. Whether you’re dealing with a Total and Permanent Disability (TPD), income protection, trauma, terminal illness, or death benefit claim, you’re likely to be facing unclear instructions, endless paperwork, and frustrating delays.
At Aussie Injury Claims, we fix that. Our claims process is simple, personal, and designed to take the stress off your shoulders. We manage everything for you—from checking your eligibility to preparing your claim and dealing with the insurer or super fund—so you can focus on what matters most: your health, your recovery, and your family. Here’s exactly how it works.
- 📝 Free Claim Review
- 🛡️ No Win, No Fee Promise
- ⚡ Fast & Hassle-Free Process
Step 1: Free Claim Review
The process begins with a free, no-obligation consultation with one of our experienced claims advisors. We’ll listen to your story, ask a few simple questions, and get an understanding of your situation.
During this step, we will:
- Ask about your illness, injury, or situation
- Discuss your work history and background
- Identify which type of claim you might be eligible for
- Explain what benefits may be available under your super or insurance
- Outline your next steps—clearly and without pressure
Whether you’re just starting to explore your options, have already tried to claim, or have been knocked back by a fund or lawyer, this step is about giving you answers and peace of mind.
Best of all? There’s no cost, no paperwork, and no commitment.
Step 2: Policy & Eligibility Check
Once we’ve confirmed you may have a claim, we conduct a thorough check of your superannuation accounts, insurance policies, and coverage details.
During this step, we will:
- Review your super accounts (even if you’ve had more than one)
- Check for active TPD, income protection, death or trauma cover
- Investigate whether your cover was active at the time your condition started
- Ensure your eligibility aligns with your fund’s definitions and requirements
- Identify if there are multiple claims or payouts you may be entitled to
Many Australians don’t realise they have multiple super funds, or that their cover may still be valid—even if they stopped working years ago. We help you uncover everything you’re entitled to, with no need to contact the funds yourself.
Step 3: Gathering Your Evidence
Once we confirm your eligibility, the next step is building a strong, evidence-backed claim. This is where many claims fall apart—especially when people try to do it themselves or rely on generic forms.
We do it differently.
We’ll guide you through:
- Requesting and reviewing medical records from your GP, specialist or psychologist
- Gathering supporting documents like payslips, tax returns, or employment history
- Explaining exactly what your doctor needs to include in their report
- Completing all forms for you, tailored to your fund’s unique requirements
- Preparing a complete claim pack that clearly demonstrates your eligibility
This step is crucial. A well-prepared claim can be approved quickly. A vague or incomplete one can be rejected, delayed, or tied up in review. That’s why we get it right the first time.
Step 4: Lodging Your Claim
Once your documentation is complete, we submit your claim to your super fund or insurer—on your behalf.
During this step, we:
- Finalise and lodge all claim forms
- Submit medical certificates, policy evidence, and support letters
- Communicate directly with the fund to track receipt and acknowledgement
- Provide you with updates as soon as the claim enters formal assessment
You don’t have to chase the fund, wait on hold, or interpret confusing emails. We handle everything—and you stay in the loop at every step.
Step 5: Managing the Follow-Up
Once your claim is lodged, the insurer or super fund will begin its formal assessment. This is where delays often happen—and where many people get stuck.
At Aussie Injury Claims, we stay on top of your claim to ensure it keeps moving.
We will:
- Respond to any follow-up requests or clarification
- Coordinate any additional medical reports or clarification letters
- Push back on unfair delays or excessive document requests
- Escalate your case if the fund stalls or mishandles the claim
- Keep you informed of every development
Our claims advisors know the system inside out. We speak the fund’s language, and we won’t let your case sit at the bottom of the pile.
Step 6: Outcome and Payout
Once your claim is approved, your benefit will be released—either as a lump sum or in monthly instalments, depending on the type of claim.
We will:
- Review your outcome with you and explain what it means
- Confirm the payment amount and tax implications (if any)
- Deduct our agreed fixed fee (remember, we’re no win, no fee)
- Ensure the remaining funds are transferred to your nominated account
- Celebrate your success—it’s what we’re here for
If your claim is not approved, you won’t pay us anything. And if it’s unfairly rejected, we’ll move on to Step 7.
Step 7 (If Needed): Dispute, Appeal, or Re-Submission
If your claim is denied or delayed, that doesn’t mean it’s over. In fact, many valid claims are knocked back at first—but go on to succeed with the right follow-up.
If needed, we will:
- Request an internal review of your case
- Identify what was missing or misunderstood
- Gather new evidence or specialist letters
- Re-submit your claim properly
- Escalate to the Australian Financial Complaints Authority (AFCA) if required
We don’t walk away when things get hard. We fight for your claim and your right to a fair outcome—because that’s what we’re here for.
Get Your Free Claim Check
At Aussie Injury Claims, we help Australians unlock the financial support hidden in their super. If you’re ready to stop worrying and start moving forward, we’re here to help – every step of the way.
Let’s make your super and TPD claim simple.
Live Chat: Chat now with a claims advisor.